For a technical audience of engineers, quantitative data often holds the key to persuasion. For more general audiences, however, narrative or storytelling has been shown to potentially hold greater sway. In addition, the effectiveness of both techniques is context-based and contingent on the type of …
One of the cardinal sins in professional communication is to focus on what you want to say, rather than what your audience needs to hear. A poet or a novelist may have the privilege of their audiences wanting to hear what they have to say, …
When we talk about “professional” or “engineering” communication, we almost exclusively focus on the skills required to deliver our intended messages to others. Even on this site, we almost exclusively focus on tips, skills, and techniques around writing and speaking persuasively and effectively (though …
One of the most frequent things we hear from audiences – both of reports and presentations – who fail to engage with and understand the content being communicated is: “What’s the story?” It may seem like an odd request, since engineering communication may not seem …
For the engineers that I have taught, one of the most challenging communication tasks is explaining scientific concepts to less technical audiences, such as the general public. Yet explaining their work to the public – and other audiences with varying levels of technical know how …
Figure 1: Goleman’s Emotional Competencies
Most would agree that emotional intelligence (EI) is essential to effectively managing and participating in teams, which is a key aspect of engineering work. Yet it’s not often taught in an engineering curriculum or discussed in the workplace. In her IEEE ProComm 2015 conference …
Consider engineering as an act of translation, generating and applying different representations (words, models, equations, diagrams, etc.) to the practices of design and problem solving. The engineer perpetually moves between the world of theory and reality, and each step in between requires translation. As they …
By Lydia Wilkinson
Oral presentations can strike fear into the hearts of many an engineer. This discomfort is something all actors have had to deal with at some point, and that the discipline has developed strategies to address. Performers think of their body and voices as …
In her internationally best-selling book, Lean In: Women, Work and the Will to Lead, Sheryl Sandberg, Chief Operating Officer at Facebook, advises women to “speak your truth” but to do so in an appropriate, yet non-threatening way—to be “not brutally honest but delicately honest.” As …
Ethics has long been acknowledged as central to engineering education; yet current approaches to teaching engineering ethics fail to understand the the psychological and philosophical literature about how ethics are learned. The three dominant modes may be identified as:
The ethical theories approach: Akin to approaches …
