Experience Design Should Not Make Users Cry
An Experience Design Review of Munich’s Altes Pinakothek Museum
By Kristin Zibell, guest author
June 2024
I thought the Albrecht Dürer masterwork painting, “Selbstbildnis imcPelzrock” would make me cry.cInstead, it was the abominable experience design of the Altes Pinakothek museum that brought me to tears.
My parents and I …