Published on March 10, 2016
Communication is pivotal to effective team performance; however, establishing good communication practices can be challenging, especially with teams that interact virtually and span across cultures with different expectations for communication. That’s where, Pam Brewer argues, metacommunication comes in. Metacommunication is communication about communication, and it helps teams of all kinds avoid miscommunication obstacles instead of crashing into them. Brewer’s International Virtual Teams: Engineering Global Success explores in depth how metacommunication functions to create stronger teams. This short post covers the basics of metacommunication, listing some of the key steps involved in developing effective team communication practices.