Published on October 12, 2012

Check out the Third Quarter 2012 issue of the IEEE Transactions on Professional Communication, available online now at:

Note:  As happened with the Third Quarter 2012 issue, this one is only published online at this time.  You will receive the printed version in December, which is a double issue that includes both the Third and Fourth Quarter issues.

Among the articles in this issue:

  • Combining Concurrent Think-Aloud Protocols and Eye-Tracking Observations: An Analysis of Verbalizations and Silences by Sanne Ellling, Leo Lentz , and Menno de Jong, which explores the link between verbalization and eye tracking and what eye movements reveal about cognitive processes at times when participants stop verbalizing?
  • The Corporate Social Responsibility Report: The Hybridization of a “Confused” Genre (2007–2011) by Aditi Bhatia, which explains what a Corporate Social Responsibility report is, identifies its key features, and compares reports published in China and the U.S.
  • Differential Effects of the Volume and Diversity of Communication Network Ties on Knowledge Workers’ Performance by Paul Burton, Yu “Andy” Wu, Victor R. Prybutok, and Gina Harden, which explores the hot topic of network ties and specifically explores whether the volume or diversity of ties, volume or diversity has more influence on knowledge workers’ performance?
  • Teaching Case: Reverse Outlining: A Method for Effective Revision of Document Structure by Cynthia L. King, which explains how to use a process called reverse outlining to help writers revise early drafts and focus their revisions on organizational clarity.
  • Continuation of the Special Issue on Training
    • Intercultural Communication Training in IT Outsourcing Companies in India: A Case Study by Ritu Raju, is the first case study we have published in a long time and explores the challenges of outsourcing business processes from the US to India.  Specifically, the case addresses these questions: (1) If widespread proficiency in English is the reason for India’s predominant position in outsourcing, then why do we hear about communication problems? (2) What are the causes of such problems? (3) In what forms and situations do they manifest? (4) How could technical communication offer solutions to ameliorate or minimize some of these communication problems?
    • Teaching Case: Achieving Experiential Cross-cultural Training Through a Virtual Teams Project by Pavel Zemliansky, which describes an experiential classroom project that included students in classrooms two continents (and faced a few technical challenges along the way).

Once again, to view the issue, please visit:

(Note that you need an IEEExplore userid and password to view the articles.)