Posts By: Alan Chong

Empathetic Engineers in Professional Practice

by Laura Patterson

Good design and good writing are, in many ways, invisible to the user.  If something is designed well, then the user is able to use it as intended without necessarily thinking about the design.  In order to achieve that invisible nature of good design in …

Changing Stereotypes: Engineers Can (and Need to) Communicate

Engineers and communication do not mix: this notion remains commonplace among engineers themselves, as well as part of the stereotype of “the engineer” that is pervasive in the public eye. This is despite the fact that communication is now seen to be pivotal to …

Using Data AND Story to Persuade Readers

For a technical audience of engineers, quantitative data often holds the key to persuasion. For more general audiences, however, narrative or storytelling has been shown to potentially hold greater sway. In addition, the effectiveness of both techniques is context-based and contingent on the type of …

Special Issue on Plain Language Wins Best Collection of Original Essays 2019 from 4Cs

The IEEE Transactions on Professional Communication Special Issue on Plain Language has been chosen for the CCCC award for (Council on College Composition and Communication) Best Collection of Original Essays in Scientific and Technical Communication. Congratulations to the authors, and especially the editors of the issue: Natalya …

Listening as Engineering Communication

When we talk about “professional” or “engineering” communication, we almost exclusively focus on the skills required to deliver our intended messages to others. Even on this site, we almost exclusively focus on tips, skills, and techniques around writing and speaking persuasively and effectively (though …

Tell your Story: Understanding Narrative to Engage Audiences

One of the most frequent things we hear from audiences – both of reports and presentations – who fail to engage with and understand the content being communicated is: “What’s the story?” It may seem like an odd request, since engineering communication may not seem …